The Food Bank on the Edge provides food security to registered clients with government issued ID every week and distributes monthly supplemental food hampers to clients requiring extra assistance.

Getting started is simple.

Come in-person on Tuesdays between 1pm-3pm to sign up. Or reach out through our contact page and schedule a call/email—we’ll walk you through the next steps and answer any questions along the way.

At Food Bank on the Edge, we are committed to respecting Privacy & Confidentiality Guidelines with all our clients.

Every Tuesday (excluding Holidays) between 1pm - 3pm

You can reach out to us via our contact page and we will take you through the steps required to join our caring and devoted team of volunteers!

You can reach us via:

Email: foodbankedge@gmail.com

Phone: (250)726-6909

Mailing Address: PO Box 1146 Ucluelet, BC V0R 3A0

Physical Address: 362 Forbes Rd Ucluelet, BC V0R 3A0

Click a ‘Donate Now’ button to take you directly to Canadahelps.org donation page for our non-profit Food Bank on the Edge Society. Or contact us by phone or email and we will be happy to assist you.

Every bit helps, Thank you for your support!

Food Bank on the Edge aims to provide a safe, respectful, and supportive environment. We welcome feedback and take all complaints seriously.

How to Make a Complaint

• In person to a staff member or volunteer

• In writing by email at foodbankedge@gmail.com

Please include what happened, when it happened, and who was involved.

How We Handle Complaints

·       Acknowledge: We will acknowledge the complaint within 7 days.

·       Review: A staff member or board representative will investigate the concern, speak with those involved, and gather facts.

·       Resolve: Most issues are resolved within 14–21 days. You will be informed of the outcome unless the complaint is anonymous.

Appeals

If you are not satisfied, you may request a review by a board member. Their decision is final.

Confidentiality & Safety

• All complaints are handled confidentially.

• No one will face retaliation for raising a concern.

• Abusive or false complaints will not be accepted.

Food Bank on the Edge recognizes that concerns or complaints may arise, and we are committed to addressing them promptly, fairly, and respectfully. Clients and stakeholders have the right to express their concerns without fear of retaliation.

To escalate a complaint that hasn’t been resolved, please request a meeting with the board of directors at foodbankedge@gmail.com.

Food Bank on the Edge abides by the Ethical Food Banking Code set out my Food Banks Canada.

1. Provide food and other assistance to those needing help regardless of race, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity, gender expression, income source, age, and mental or physical ability.

2. Treat all those who access services with the utmost dignity and respect.

3. Implement best practices in the proper and safe storage and handling of food.

4. Respect the privacy of those served and will maintain the confidentiality of personal information.

5. Not sell donated food.

6. Acquire and share food in a spirit of cooperation with other food banks and food programs.

7. Strive to make the public aware of the existence of hunger and of the factors that contribute to it.

8. Recognize that food banks are not a viable long-term response to hunger and devote part of their activities to reducing the need for food assistance.

9. Represent accurately, honestly, and completely their respective mission and activities to the larger community.